Repair appointments withthe job details ready.

Schedule appliance repairs and handyman visits around the required skills, travel and customer availability. Technicians can review task details and access notes on Mobile before arriving.

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Appliance repair tech checking hose behind pulled-out washing machine

Trusted by teams that keep essential work moving.

//Who it's for

Repair readiness, from the office to the visit.

Some jobs need a diagnostic visit before a repair can be scheduled. Keep the findings and recorded parts requirements available when planning the return.

Supervisor checking a smartphone beside a service van

Runs the operation

Service manager

Review skill, access and recorded parts requirements before dispatch, with unresolved details flagged for follow-up.

With Skedulo

Confirm parts and access before dispatch, and match the right repair skill.

Explore operations leadership

Plans the work

Dispatcher

Schedule diagnostic and repair visits separately when the repair depends on findings or parts availability.

With Skedulo

Book the diagnostic and repair separately, holding the repair until parts are confirmed.

Explore scheduling and dispatch

Repair tech logging appliance details on tablet beside open fridge

Does the work

Repair technician

Access the task list and customer instructions on Mobile, then record findings and any work still needed.

With Skedulo

Open customer notes and task lists on your phone, then record findings.

Explore frontline work

//How it runs

From service request to completed work.

//Tempo

Tempo for repair scheduling and follow-up.

Review appointment details, ask about technician availability and prepare follow-up with Tempo. Available records and actions depend on your setup.

Meet Tempo

Refrigerator, Theo MarshJOB-4937

No model number for Theo Marsh's refrigerator repair

Automation : Pre-visit readiness check

CreatedWed 5 Nov, 5:00 PM 16hto the visit

Assigned to

You

ContextPreparing contextUpdated just now

WorkingStep 1 of 3Step 2 of 3Step 3 of 3

CompleteDone just now

Seed prompt · from the issue

Theo Marshcontact booked a refrigerator repair for Thu 6 Nov, 9 - 11 AM: it isn't cooling, and frost covers the freezer's back wall.
The booking has no model number, so the part for JOB-4937 can't be matched.
Fixwell promises most repairs in one visit. Without the right part, this one needs a second trip.

ThinkingChecking what the repair needs before Thursday

Thought for 3s

Frost on the freezer's back wall usually means the defrost system. Let me check who can fix it in one visit.

Gathering context

Context generated· 3 sources

Reading the bookingNo model numberChecking van stockDefrost parts on 2 vansReading his repair historyDishwasher in August

Karim is trained on refrigerators and carries defrost parts. I need the model number to match the exact heater.

Who can fix it in one visit

arrival on Thursday

A Nathan BrodyWashers and dishwashers · no refrigeration parts 9:00 AM

B Hoa PhamRefrigeration · booked until 1:00 PM 1:30 PM

C Karim HaddadParts on his vanRefrigeration · defrost parts on his van 9:20 AM

Recommended planHigh confidence

Get the model number, then send Karim on Thursday

What happens

1Ask Theo for the model numbera photo of the label inside

2Match the defrost heaterto his model

3Give Karim the repairThu 6 Nov, 9 - 11 AM

Edit planStart plan Started at 5:02 PM

Writing to Theo

Texted Theo Marsh· for a photo of the label

Tempo → Theo MarshContact · Text5:03 PM

Hi Theo, it's Fixwell. Could you text a photo of the label inside your refrigerator? It has the model number we need for the part.

Waiting for Theo

Theo MarshContact → Tempo · Text5:09 PM

Sure, here it is. It was on the left wall inside.

Matching parts to his model

The defrost heater fits· one is on Karim's van

Assigning JOB-4937 to Karim

Karim has the repair· Thu 6 Nov, 9:00 - 11:00 AM

Theo sent the label, the defrost heater fits his model, and it's on Karim's van. Thursday's visit can finish the repair.

Ask a follow-up…Working on the plan…Ask a follow-up…

Ask

Context Comms12

JOB-4937 evidence

Task · marsh-refrigerator-4937

Plan

i

0 of 31 of 32 of 33 of 3

Waiting on contextDrafting a planProposed · waiting for youStarted 5:02 PM

Fix Theo's refrigerator in one visit

Ask Theo for the model numberWritingDone

Match the defrost heaterMatchingDone

Give Karim the repairAssigningDone

His refrigerator

i

JOB-4937Ready

Side-by-side refrigerator in the kitchen · bought 2017

FaultNot cooling, frost on the back wall

Model numberMissingFrom his label photo

Likely partDefrost heaterDefrost heater, on Karim's van

Until the visit

i

Thu 6 NovKarim, 9:20 AM

16h

Window9:00 - 11:00 AM

PromiseFixed in one visit

RepairAbout 1 hour

A second trip if the part isn't on the van

ContextComms

New issue

No model number for Theo Marsh's refrigerator repair

Readiness check · JOB-4937 · just now

//The Toolkit

Tools for repair and handyman visits.

Configured readiness checks

Flag missing task details, access instructions, or relevant appliance and parts information before dispatch.

Skill-based worker matching

Match the work to recorded skills and availability, then review travel and existing appointments.

Mobile job details

Customer notes, task lists and access instructions are available on Mobile. Workers can record their findings during the visit.

Configured customer messaging

Configure preparation instructions, appointment updates, and completion messages around the visit.

Connected billing and warranty records

Use integrations to share completion evidence and follow-up needs with billing or warranty systems.

AWP Safety traffic controller holding a stop paddle at a coned work zone

AWP improved scheduling and dispatch efficiency 86% for a screened field team.

86%

more efficient scheduling and dispatch

“We're able to make sound business decisions that better all parties involved, that better our protectors, better our customers, better our company and our shareholders.”

Jarrod Wachter

Vice President Field Operations, AWP

Read Story

Before

Paper-based scheduling meant job confirmations could take more than six hours.
Five acquisitions in two years meant the manual process scaled with every new office.

With Skedulo

Skedulo native to Salesforce lets the team create, dispatch, and track jobs in real time.
Schedulers see who's working, who's en route, and what's complete at any point in the day.

Outcome

86% more efficient scheduling and dispatch, with job acceptance confirmed in half the time.
A process that used to take seven people now runs with one.

//Frequently Asked Questions

Teams can set that up. They add the fields a repair needs, such as appliance model, parts status or access notes, and set up an automation to flag the job when any are empty. Dispatch then decides whether to schedule, hold or follow up with the customer.

It helps with the avoidable ones. Matching the job to a worker with the right repair skill, and confirming parts and access before dispatch, removes common reasons for a second trip. Some repairs still need a separate diagnostic visit, so the aim is fewer avoidable returns, not zero.

Workers get a mobile job packet with customer notes, the task list and access instructions before they arrive. On site, they update status, record what they found and capture completion details. If the repair can't be finished, they can note the reason for follow-up.

Yes. The diagnostic and the repair can be booked as separate jobs, and the repair can wait until parts are confirmed. From the mobile app, a worker can create follow-up work from the job, so the office can schedule the return visit.

Yes. Put several tasks on a job and record the skills they require. Workers use a checklist to record progress and outstanding work. Required form submission supports review; it does not prove every task was completed.

Yes, for the scheduling and field record side. Completion evidence, notes and follow-up flags can go to warranty and billing systems through integrations, depending on what your operation connects. Warranty claims processing itself stays in your warranty or OEM claims system.

//Keep Exploring

Explore related products, home service segments, and use cases.

Products

Home Services

Use Cases

Bring a service request to the demo.

Explore technician allocation, diagnostic and return visits, and the mobile records your repair team needs.

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