The National Disability Insurance Scheme (NDIS) is one of the most significant changes the Australian healthcare market has ever seen. Under the NDIS, money that used to be doled out by state or territory governments is now given directly to clients, who have the power to move from provider to provider as they choose. This new system gives users more options and more control over their own healthcare services—which means more competition in the market.
Australian healthcare providers must adapt IT systems, payment processes, and more to serve the 460,000+ Australians expected to use NDIS support by 2019. Companies that are well-versed in the existing disability system are working particularly hard to re-evaluate their workflows and set up efficient, intelligent systems that help them stay ahead in the new marketplace.