Plan technician visits around customer windows.

Match work to technician skills, availability and travel. Job history and forms are available in Mobile, with configured messages for appointment updates.

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Tech clipping cable neatly along skirting run in entry hall

Trusted by teams that keep essential work moving.

//Who it's for

Route changes handled with the customer's window in view.

A late job, missing skill or access problem can affect later appointments on the route. Remaining appointments and customer details inform dispatchers' decisions about schedule changes and updates.

Worker checking a smartphone at a front gate

Runs the operation

Field service manager

See appointment progress and late-running work, with backlog and technician utilization in reporting.

With Skedulo

Configure confirmation, arrival, delay and reschedule messages around appointment status.

Explore operations leadership

Office worker with a headset at a desk, a route map and schedule on two monitors

Plans the work

Dispatcher

Review remaining appointments when a visit runs long, then update affected technicians and customers.

With Skedulo

Match skills and availability to each job, accounting for travel and the customer's window.

Explore scheduling and dispatch

Technician walking from van to front door with tool case

Does the work

Service technician

Review job history on Mobile, then capture notes, forms, photos, test results and signatures.

With Skedulo

Flag unresolved work for follow-up before you leave the premises.

Explore frontline work

//How it runs

From booking to visit follow-up.

//Tempo

Review appointments and route changes with Tempo.

Compare technician assignments and prepare customer updates with Tempo, using the appointment records and actions enabled for your dispatch team.

Meet Tempo

Late for Grace LiuJOB-4951

Doug will miss Grace Liu's 1:00 - 3:00 PM window

Automation : Arrival window watch

CreatedThu 14 Aug, 12:25 PM 35mto her window opening

Assigned to

You

ContextPreparing contextUpdated just now

WorkingStep 1 of 3Step 2 of 3Step 3 of 3

CompleteDone just now

Seed prompt · from the issue

At JOB-4946, Doug Lindqvistresource found squirrels had chewed through the drop and is replacing it.
He won't finish before 2:45 PM, and his drive to the next appointment takes 25 minutes.
Grace Liucontact booked JOB-4951, internet and Wi-Fi, for 1:00 - 3:00 PM.

ThinkingChecking who can reach Grace inside her window

Thought for 3s

Doug won't reach Grace until 3:10 PM, after her window. Let me check his afternoon and who else is close.

Gathering context

Context generated· 3 sources

Reading Doug's job notesNew dropChecking his afternoon windows2 to keepChecking nearby technicians2 close by

Lupe Cervantes finishes a modem swap 12 minutes from Grace at 1:15 PM, then has nothing booked until 3:30 PM.

Who can reach Grace inside her window

arrival at Grace's

A Doug LindqvistReplacing the drop at JOB-4946 until 2:45 PM 3:10 PM

B Andre BassettApprentice · not signed off for installs alone 1:20 PM

C Lupe CervantesInside her windowFree from 1:15 PM to 3:30 PM · 12 minutes away 1:30 PM

Recommended planHigh confidence

Give Grace's install to Lupe and keep Doug's 3:00 PM

What happens

1Assign JOB-4951 to Lupearriving about 1:30 PM

2Text Grace the changeLupe's name and arrival

3Send Doug on to JOB-4955his 3:00 - 5:00 PM window

Edit planStart plan Started at 12:27 PM

Assigning JOB-4951 to Lupe

Lupe has Grace's install· arriving about 1:30 PM

Writing to Grace

Texted Grace Liu· the change and the time

Tempo → Grace LiuContact · Text12:28 PM

Hi Grace, Lupe Cervantes will do your internet and Wi-Fi install today in place of Doug. She arrives about 1:30 PM, inside your window.

Waiting for Grace

Grace LiuContact → Tempo · Text12:31 PM

That works. I'll be home from 1:00 PM.

Updating Doug's route

Doug goes on to JOB-4955· arriving about 3:05 PM

Lupe reaches Grace about 1:30 PM, inside her window. Doug finishes the new drop and keeps his 3:00 PM appointment.

Ask a follow-up…Working on the plan…Ask a follow-up…

Ask

Context Comms123

JOB-4951 evidence

Task · liu-install-window-4951

Plan

i

0 of 31 of 32 of 33 of 3

Waiting on contextDrafting a planProposed · waiting for youStarted 12:27 PM

Keep Grace's 1:00 - 3:00 PM window

Assign JOB-4951 to LupeAssigningDone

Text Grace the changeWritingDone

Send Doug on to JOB-4955UpdatingDone

Doug's afternoon

i

JOB-4946 to JOB-4951

Doug is 1h 45m over on the new drop and reaches Grace at 3:10 PM

JOB-4946 to JOB-495125 minutes · 9 miles

JOB-4951 to JOB-495518 minutes · 6 miles

Grace's install

i

JOB-4951On time

Internet and Wi-Fi install · 1:00 - 3:00 PM window

TechnicianDoug LindqvistLupe Cervantes

Arrival3:10 PM, too lateAbout 1:30 PM

ContextComms

New issue

Doug will miss Grace Liu's 1:00 - 3:00 PM window

Running over · JOB-4946 · just now

//The Toolkit

Appointments with job history and customer updates.

Appointment-aware scheduling

Schedule by skill, route, availability, and appointment window.

Appointment changes with Tempo

Review route-change options and prepare customer messages with Tempo when appointments need to move.

Job history and forms on Mobile

Give technicians job history and forms to record visit notes, photos, test results, and required signatures.

Appointment messages

Configure reminders, ETA, arrival, delay, reschedule, and completion messages around appointment status changes.

Dispatcher visibility

See appointment progress and late-running work. Use reporting to track backlog and technician utilization.

Connexin doubled its workforce without losing the customer experience.

2x

workforce grown year over year

“We can now offer a greater customer experience, as well as a greater work experience for our scheduling teams and our engineering teams.”

Emily Halsey

Engineering Operations Manager, Connexin

Read Story

Before

Manual and legacy Field Service Salesforce scheduling couldn't keep pace with the company's growth.
Completed job details only reached the office once an engineer got back, with no photos or real-time visibility.

With Skedulo

Skedulo bridges the office and field teams, with job status, photos, and handover notes visible in real time.
API integration lets customers book their own appointments around their availability.

Outcome

Workforce doubled year over year without losing schedule control.
A more reliable, connected appointment experience from booking to closeout.

//Frequently Asked Questions

Yes. Schedule using recorded technician skills, availability, travel, and customer windows. Review remaining appointments when a visit runs long, then update affected technicians and customers.

Use your actual visit durations, travel, access arrangements, and available capacity to set windows. Review performance before narrowing them. Mastermind supports route optimization using the travel inputs available in your configuration.

Yes. Configure messages for confirmations, expected arrivals, delays, and completion using your chosen triggers and channels. Timing depends on the recorded updates and message setup; confirm who follows up when plans change.

Yes. Connexin's software team integrated its own CRM with Skedulo through the API, so customers book their own jobs online without calling or emailing. Skedulo Public Pages can also be built as branded booking pages that offer times from your availability and booking rules, and let customers reschedule within those rules.

Yes. Technicians review job history and capture forms, photos, test results, notes and required signatures on mobile. Mandatory forms and required fields can be set per visit type, and work needing follow-up is recorded before the technician leaves.

Yes. APIs and integrations can share appointment, completion and billing status with CRM, OSS/BSS and reporting systems. Scope depends on the connected systems and permissions.

//Keep Exploring

Explore related products, telecom programs, and use cases.

Products

Telecommunications Programs

Use Cases

See Skedulo for customer service appointments.

We'll explore technician scheduling, mobile service records and communications around your customer windows.

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