Schedule fiber and broadband installation visits.

Plan around technician skills, equipment needs, site access, and customer windows. Capture installation results and track work still needed for activation.

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Tech dressing fiber tails into trays at open street cabinet

Trusted by teams that keep essential work moving.

//Who it's for

Access, equipment and permissions affect the install date.

If access isn't arranged or equipment isn't staged when the technician arrives, the truck roll is wasted and the customer needs a new date. Managers, schedulers and technicians each see what's outstanding, and activation is tracked separately.

Person holding a tablet beside an open service van with cable reels inside

Runs the operation

Installation manager

Review which installs are ready and which still wait on access, equipment or permissions.

With Skedulo

Track activation status separately from the completed visit record.

Explore operations leadership

Office worker on a desk phone pointing to a schedule on a laptop

Plans the work

Install scheduler

Revise affected appointments and customer updates when access or equipment blocks the planned work.

With Skedulo

Schedule around technician skills, travel, service targets and customer windows.

Explore scheduling and dispatch

Technician feeding cable at a new wall outlet

Does the work

Fiber technician

Complete installation forms in Skedulo Mobile, recording photos, test results and required signatures.

With Skedulo

Record any work still needed for activation before closing the visit.

Explore frontline work

//How it runs

Install orders, field results and activation review.

//Tempo

Review installation capacity with Tempo.

Compare technician assignments, check access arrangements and prepare customer updates with Tempo using your enabled records and actions.

Meet Tempo

No gas marks, S EmersonJOB-4958

Gas line not marked: 3 fiber installs can't dig today

Automation : Locate ticket check

CreatedMon 11 Aug, 6:40 AM 1h 20mto the first dig

Assigned to

You

ContextPreparing contextUpdated just now

WorkingStep 1 of 3Step 2 of 3Step 3 of 3

CompleteDone just now

Seed prompt · from the issue

The 811 locate ticket for the 1900 block of S Emerson St has every utility marked except gas.
JOB-4958, JOB-4959 and JOB-4960 bury fiber drops on that block from 8:00 AM today.
The gas utility now says it will mark by 5:00 PM, too late for today's digging.

ThinkingChecking which installs the missing marks block

Thought for 3s

No one digs there until gas is marked. Let me find the next clear date and work the crew can do today.

Gathering context

Context generated· 3 sources

Reading the locate ticketGas not markedChecking the block's installs3 buried dropsChecking the crew's dayMarco and Wen

Tuesday at 8:00 AM is after the gas marks and open for the crew. Two aerial drops nearby need no digging today.

When the three installs can go ahead

install date

A Today, as bookedGas marks due 5:00 PM, too late to dig Too late

B Tuesday, 8:00 AMAfter the gas marksMarks in place · Marco and Wen free all morning Tue 12

C Next MondayThe crew's next open day · a week late Mon 18

Recommended planHigh confidence

Move the three installs to Tuesday and give the crew aerial drops

What happens

1Move the 3 installs to Tuesday8:00 AM, after the gas marks

2Text the 3 customerstheir new install date

3Give the crew 2 aerial dropson S Clarkson St, no digging

Edit planStart plan Started at 6:42 AM

Moving the 3 installs to Tuesday

Installs moved to Tuesday· 8:00 AM, same crew

Writing to the 3 customers

Texted the 3 customers· their new install date

Tempo → Lucía FernándezContact · Text6:44 AM

Hi Lucía, the gas line on your block isn't marked yet, so we can't dig for your fiber today. Your install is now Tue 12 Aug at 8:00 AM.

Waiting for Lucía

Lucía FernándezContact → Tempo · Text6:58 AM

Thanks for letting me know. Tuesday morning works.

Adding 2 aerial drops to the crew's day

The crew has 2 aerial drops· S Clarkson St from 8:00 AM

The three installs are on Tuesday at 8:00 AM, after the gas marks. The crew works two aerial drops today instead.

Ask a follow-up…Working on the plan…Ask a follow-up…

Ask

Context Comms12

S Emerson St locate evidence

Task · emerson-gas-locate-4958

Plan

i

0 of 31 of 32 of 33 of 3

Waiting on contextDrafting a planProposed · waiting for youStarted 6:42 AM

Install the block once gas is marked

Move the 3 installs to TuesdayMovingDone

Text the 3 customersWritingDone

Give the crew 2 aerial dropsAddingDone

Locate ticket

i

Gas not marked

WaterMarked

ElectricMarked

GasNot marked, due 5:00 PM

S Emerson St

i

3 installs blockedMoved to Tuesday

1900 block of S Emerson St, Denver

3 buried drops booked today; no digging until gas is marked

ContextComms

New issue

Gas line not marked: 3 fiber installs can't dig today

Locate ticket check · S Emerson St · just now

//The Toolkit

Installation planning with preparation status attached.

Route-aware install scheduling

Schedule around technician skills, travel, service targets, and customer windows.

Installation changes with Tempo

Review technician changes, route options and customer updates with Tempo when an installation plan changes.

Mobile installation records

Technicians can complete installation forms and record photos, test results and required signatures in Mobile.

Preparation workflows

Set up tasks for outstanding access, equipment, permission, or customer arrangements before dispatch.

Customer appointment messages

Send reminders, arrival, delay, and completion messages through configured appointment workflows.

Rocket Fiber turned mobile scheduling into a competitive advantage.

68%

increase in customer satisfaction

“Skedulo helps change fiber installation by improving customer expectations and effectively scheduling mobile workers in a demanding market.”

Read Story

Before

Manual scheduling struggled to keep pace with a fast-growing fiber rollout.
Dispatchers had limited visibility into technician routes and appointment windows.

With Skedulo

Mobile workforce scheduling runs on one system built for a fast-growing ISP.
Technicians and dispatchers share the same live schedule and job context.

Outcome

Efficiency in scheduling mobile workers in a demanding market.
A more reliable first-time connection experience for customers.

//Frequently Asked Questions

Yes. Use recorded skills, equipment requirements, availability, travel, and customer windows. Keep preparation status with the visit and confirm outstanding prerequisites before dispatch.

Common causes are site access not arranged, equipment not staged, and permissions still missing when the technician arrives. Tracking those items on the job before dispatch shows which installs are ready. For the ones that aren't, teams can set up an automation to create a preparation task, and the appointment is revised instead of wasting a truck roll.

Yes. Install appointments are booked around customer windows, and teams configure confirmation, ETA, delay and completion messages tied to status changes. When a route runs long, dispatchers see which windows are at risk and can resequence stops.

Yes, for the actions documented to work offline. In a basement or a new-build street with no coverage, those changes are stored on the device, marked pending and sent once the signal is back. Technicians record installation forms, photos, test results and required signatures on mobile, though completing the visit record doesn't confirm service activation.

Our Pulse Platform can hold additional fields and related records for your installation process. Network inventory, design, and splice-management requirements need separate evaluation; connect the relevant systems through configured integrations and agree record ownership.

Yes. APIs and integrations can share order, appointment and completion status with CRM, OSS/BSS and billing systems. Scope depends on the connected systems and permissions.

//Keep Exploring

Explore related products, telecom programs, and use cases.

Products

Telecommunications Programs

Use Cases

See Skedulo for fiber and broadband installation.

We'll explore site readiness, technician scheduling and field records alongside your activation process.

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