Field repair dispatch alongside planned network maintenance.
Use network-operations priorities to dispatch suitable technicians. Track repairs, reschedule displaced maintenance, and share field results for restoration checks.
Trusted by teams that keep essential work moving.
//Tempo
Review field response options with Tempo.
Compare crews and affected maintenance with Tempo, working from priorities supplied by network operations and the records and actions enabled for your team.
You- Network operations raised JOB-4962 at 1:12 PM: a contractor boring for a water main cut the 144-fiber feeder.
- 1,180 homes and 36 businesses near E Colfax Ave and Quebec St are down; the target is 4 hours.
- The repair needs a certified fiber splicer, a helper and the splice trailer.
A Priority 1 cut needs splicers now. Let me check who's certified, how far away they are and what they'd leave.
Aaron can't leave the exchange cutover. Doug is certified, 20 minutes away on a battery test that can wait until Monday.
Which splicer can get there first
arrival at the cutSend Doug's crew to the cut and move his battery test to Monday
What happens
Hi Dana, Doug Lindqvist's splicing crew reaches the Colfax cut about 1:50 PM. His battery test, JOB-4966, moves to Mon 18 Aug at 9:00 AM.
Thanks. Customer care is quoting 5:12 PM to callers.
Doug's crew reaches the cut about 1:50 PM with the splice trailer. His battery test is on Monday, and network operations knows.
Plan
iWaiting on contextDrafting a planProposed · waiting for youStarted 1:14 PM
The cut
i
E Colfax Ave at Quebec St, Denver144-fiber feeder cut by a water main bore
Until the restoration target
i1,216 customers down until it's spliced
New issue
Fiber cut on E Colfax Ave: 1,216 customers down
Priority 1 from network operations · just now
//The Toolkit
Repair progress and displaced maintenance, tracked together.
Priority-aware dispatch
Use recorded severity and response targets alongside skills, availability, and travel to plan assignments.
Repair assignments with Tempo
Review assignment, deferral and route options with Tempo when network priorities change.
Repair instructions and records on Mobile
Give field teams instructions and forms to capture readings, photos, notes, and required signatures.
Maintenance follow-up workflows
Trigger rescheduling tasks, escalations, and stakeholder confirmations for maintenance work the outage displaced.
Field response visibility
Track field-job progress and response targets. Use reporting to review backlog and utilization by region.
Connexin bridged the gap between office and field teams.
“We can see it in real-time on Skedulo and act accordingly.”
Before
- Legacy scheduling meant completed work only reached the office once an engineer got back.
- No real-time visibility into what had actually happened on site.
With Skedulo
- Status, photos, and handover notes update in real time and stay visible to the whole team.
- Automated scheduling replaced a constant manual checking process.
Outcome
- The engineering team can see field status in real time and act accordingly.
- A connected office-to-field operation that scales with network growth.
See Skedulo for network field operations.
We'll explore priority dispatch, maintenance capacity and the field records used in your restoration review.
