Plan support around participants and their routines.

Coordinate recurring shifts, community visits, and appointments. Match support workers by skills, participant preferences, continuity, and availability. Keep schedules and mobile records up to date as plans change.

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Support worker baking alongside young man with Down syndrome in supported living kitchen

Trusted by teams coordinating participant support.

//Who it's for

Shared staff across supported living and community visits.

Recurring shifts, appointments and community access draw on the same support workers. Coordinators review skills, participant preferences and established relationships alongside availability and travel. When a shift needs cover, Tempo, Skedulo's AI agent for schedulers and dispatchers, can prepare replacement options from participant requirements.

Staff member placing a blank card on a wall planning board

Runs the operation

Service manager

Plan recurring shifts and community visits in one schedule, across shared or separate staff pools.

With Skedulo

Integrations can share completed supports, attendance and exceptions with payroll, billing and reporting.

Explore operations leadership

Staff member using a tablet in a residential lounge

Plans the work

Rostering coordinator

Compare eligible support workers on continuity, travel and overtime before approving a change.

With Skedulo

Review replacement options Tempo prepares from participant requirements and staff availability.

Explore care coordination

Staff member playing a board game with two adults in a lounge

Does the work

Support worker

Receive schedules, participant details, tasks and forms in Skedulo Mobile, then record notes, time and outcomes.

With Skedulo

Update tasks and service status as the support is provided.

Explore frontline work

//How it runs

Support plans, shifts and service records.

//Tempo

Review support arrangements with Tempo.

Explore replacement options and prepare assignment changes with Tempo, using the participant records, actions and approvals enabled for your team.

Meet Tempo

Elm Court eveningWed 22

No certified worker for tonight's medications at Elm Court

Automation : Credential expiry check

CreatedWed 22 Oct, 12:30 PM 7h 30mto the 8:00 PM medications

Assigned to

You

ContextPreparing contextUpdated just now

WorkingStep 1 of 3Step 2 of 3Step 3 of 3

CompleteDone just now

Seed prompt · from the issue

Andres Pintoresource has a lapsed medication administration certification; his renewal class is Friday.
He's the only support worker on tonight's 2:00 - 10:00 PM shift at Elm Court, with the 8:00 PM medications.
Elm Court's three residents prefer workers they know for their evening routines.

ThinkingChecking certified support workers free tonight

Thought for 3s

Andres can't give medications until he renews. Let me find a certified support worker the residents know who's free tonight.

Gathering context

Context generated· 3 sources

Reading the credential checkLapsed Tue 21 OctChecking certified workers7 certifiedReading resident preferencesFamiliar staff

Kevin is certified, works at Elm Court most weeks, and stays under 40 hours if he takes tonight.

Certified workers free tonight

hours this week with tonight

A Gus HalvorsenCertified · hasn't worked at Elm Court yet 30h

B Tane FifitaCertified · knows the residents · overtime 46h

C Kevin MaszarosKnown and in hoursCertified · works at Elm Court most weeks 38h

Recommended planHigh confidence

Give tonight's Elm Court shift to Kevin and book Andres's renewal

What happens

1Offer Kevin tonight's shiftby app message, 2:00 - 10:00 PM

2Put Kevin on tonight's shiftin place of Andres

3Book Andres's renewal classFriday, and tell the house manager

Edit planStart plan Started at 12:33 PM

Writing to Kevin

Offered Kevin Maszaros the shift· by app message

Tempo → Kevin MaszarosResource · App message12:34 PM

Hi Kevin, Elm Court needs a medication-certified support worker tonight, 2:00 - 10:00 PM, including the 8:00 PM medications. Can you take it?

Waiting for Kevin

Kevin MaszarosResource → Tempo · App message12:40 PM

Yes, I can. I know their evening routine.

Updating tonight's shift

Kevin is on at Elm Court tonight· in place of Andres

Booking Andres's renewal

Booked Andres's renewal class· Fri 24 Oct, house manager told

Kevin has tonight at Elm Court, including the 8:00 PM medications, and Andres renews his certification on Friday.

Ask a follow-up…Working on the plan…Ask a follow-up…

Ask

Context Comms12

Elm Court evening evidence

Task · elm-court-medications-wed22

Plan

i

0 of 31 of 32 of 33 of 3

Waiting on contextDrafting a planProposed · waiting for youStarted 12:33 PM

A certified worker for the 8:00 PM medications

Offer Kevin tonight's shiftWritingDone

Put Kevin on tonight's shiftUpdatingDone

Book Andres's renewal classBookingDone

Who can't give medications

i

Elm Court

Andres Pinto Support worker · evenings

Certification lapsed

24h worked of his 40 this week

Medication administrationLapsed Tue 21 Oct

First aidCurrent

Tonight at Elm Court

i

No certified workerCovered

Supported living home · 3 residents

Medications8:00 PM, 3 residents

On itAndres Pinto, lapsedKevin Maszaros

ContextComms

New issue

No certified worker for tonight's medications at Elm Court

Certification lapsed · Andres Pinto · just now

//The Toolkit

Participant detail in everyday scheduling.

Shifts and community visits

Plan recurring shifts and community visits in the same schedule.

Support worker matching

Match support workers using skills, participant preferences, continuity, location, and availability.

Assignment support from Tempo

Prepare replacement options using recorded participant requirements and staff availability.

Support records on Mobile

Support workers can view participant details, complete forms and update tasks and service status in Mobile.

Records and reporting

Integrations can share completed support records with case management, payroll, billing and reporting systems.

IDSS simplified rostering as its support services grew.

260

staff now serving more than 465 clients across a 700km radius

“If Skedulo disappeared I would be leaving the country. Without it, we would not have been able to perform the support we have in the last couple of years.”

Kahli Olesan

Executive Director, IDSS

Read Story

Before

An aged-care-focused platform that was impossible to scale.
A second system that failed at every turn during a pivotal growth point.

With Skedulo

Reliable, proven scheduling that grew with IDSS as it scaled.
Swimlanes show pending shifts, available staff, and shift progress in one view.

Outcome

Support workers access participant details, NDIS plan goals, and incident reporting on mobile.
In the 2022 case study, IDSS had 260 staff serving more than 465 clients across a 700 km radius.

//Frequently Asked Questions

Yes. Use recorded skills, preferences, established relationships, location, and availability when allocating work. Coordinators confirm suitability and current screening status; a stored expiry date does not verify clearance.

Yes. Supported living shifts, in-home supports, and community access visits can share a schedule. Review timing, travel, and participant requirements when they draw on the same staff.

Coordinators review established relationships, skills, availability, and travel before reallocating support. Tempo can help prepare options using your configured records and actions.

//Keep Exploring

More for your support services.

Products

Healthcare Services

Use Cases

See how Skedulo fits your support services.

Talk with us about participant routines, recurring shifts, community visits, and the records your support teams need.

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