Schedule public safety support teams.

Coordinate support shifts, recorded credentials, readiness checks, and staffing changes so teams have the preparation and assignment details they need.

Book a Demo

Crew member checking chainsaw chain tension at ute tailgate, brake on

Trusted by teams coordinating frontline work.

//Who it's for

Qualifications and readiness checks inform the roster.

Emergency dispatch stays in your designated systems. Support teams still need recorded credentials, readiness checks and current assignments before a shift starts.

Person in a uniform shirt holding a tablet beside a vehicle in a station bay

Runs the operation

Readiness program manager

See coverage, open tasks, overdue items and completed readiness work.

With Skedulo

Assign equipment checks, site visits and training tasks with an owner and due date.

Explore operations leadership

Office worker at a desk in a station office

Plans the work

Roster supervisor

Review recorded roles, credential dates and outstanding checks against staff availability.

With Skedulo

Match staff and volunteers by role, training, credential, shift window and location.

Explore scheduling and dispatch

Person in a navy work uniform checking a phone while restocking supplies at the back of an ambulance

Does the work

Support staff

Receive assignment, location, time and task details, with changes sent to your phone.

With Skedulo

Complete readiness checklists, forms, notes and photos in Skedulo Mobile.

Explore frontline work

//How it runs

Support staffing and readiness records.

//Tempo

Review support coverage with Tempo.

Compare support assignments and prepare follow-up tasks with Tempo. It uses your enabled records and actions; emergency dispatch remains in your designated systems.

Meet Tempo

Half marathon standbySat 16

A certification lapses before Saturday's medical standby

Automation : Credential expiry check

CreatedWed 13 Aug, 9:10 AM 2d 21hto the standby

Assigned to

You

ContextPreparing contextUpdated just now

WorkingStep 1 of 3Step 2 of 3Step 3 of 3

CompleteDone just now

Seed prompt · from the issue

Nathan Brodyresource is rostered as aid station 2's Emergency Medical Technician at the Alder Creek half marathon.
His state certification expires Fri 15 Aug, and no renewal is on file.
Each aid station needs a certified Emergency Medical Technician from 6:00 AM to 12:00 PM on Saturday.

ThinkingChecking who holds a current certification

Thought for 3s

The slot looks filled, but it won't be valid Saturday. Let me find a certified Emergency Medical Technician who'll be rested.

Gathering context

Context generated· 3 sources

Reading the credential checkExpires FridayChecking the reserve roster9 certifiedReading the standby plan3 aid stations

Brooke is on a 24-hour shift until 7:00 AM Saturday, and Tane holds first aid only. Amira is certified and off Friday.

Who can take aid station 2

rest before 6:00 AM Saturday

A Brooke FeeneyCertified · on a 24-hour shift until 7:00 AM Saturday 0h

B Tane FifitaVolunteer · first aid only, not certified 22h

C Amira Ben YoussefCertified and restedReserve · certified to Jun 2027 · off Friday 36h

Recommended planHigh confidence

Put Amira on aid station 2 and ask Nathan for his renewal

What happens

1Offer Amira aid station 2Sat 16 Aug, 6:00 AM - 12:00 PM

2Swap Amira into the standby rosterin Nathan's place

3Ask Nathan for his renewalbefore his next standby

Edit planStart plan Started at 9:13 AM

Writing to Amira

Offered Amira aid station 2· by app message

Tempo → Amira Ben YoussefResource · App message9:14 AM

Hi Amira, Saturday's half marathon needs a certified Emergency Medical Technician at aid station 2, 6:00 AM - 12:00 PM. Can you take it?

Waiting for Amira

Amira Ben YoussefResource → Tempo · App message9:17 AM

Yes, count me in. I'll be at the start by 5:30 AM.

Updating the standby roster

Amira is on aid station 2· Nathan stood down

Asking Nathan for his renewal

Asked Nathan to upload his renewal· by app message

Aid station 2 has a certified technician in Amira, and Nathan knows to upload his renewal before his next standby.

Ask a follow-up…Working on the plan…Ask a follow-up…

Ask

Context Comms123

Aid station 2 evidence

Task · half-marathon-aid-station-2

Plan

i

0 of 31 of 32 of 33 of 3

Waiting on contextDrafting a planProposed · waiting for youStarted 9:13 AM

Cover aid station 2 with a certified technician

Offer Amira aid station 2WritingDone

Swap Amira into the standby rosterUpdatingDone

Ask Nathan for his renewalAskingDone

Rostered for aid station 2

i

Sat 16 Aug

Nathan Brody Emergency Medical Technician

Lapses Friday

No renewal on file for his state certification

State certificationExpires Fri 15 Aug

Basic Life SupportCurrent

Aid station 2

i

Credential gapCovered

Half marathon medical standby · 6:00 AM - 12:00 PM

RosteredNathan BrodyAmira Ben Youssef

CertificationExpires Fri 15 AugCurrent to Jun 2027

ContextComms

New issue

A certification lapses before Saturday's medical standby

Credential check · Nathan Brody · just now

//Support from roster to readiness

Manage support shifts and readiness tasks.

Share assignment details, record checks on mobile, and review outstanding work with program leads.

Support roster planning

Match people using recorded roles, credentials, availability, shift windows, and location.

Assignment communications

Communicate schedule, location, task details, and any last-minute changes.

Mobile forms and records

Use mobile checklists, forms, notes, and photos.

Revised staff assignments

Rebalance staffing and notify teams when conditions change.

Readiness reporting

Show coverage, open tasks, and overdue items.

American Red Cross first aid class reviewing course booklets with an instructor

How a large-scale readiness operation put Skedulo to work.

31%

Reduction in instructor underutilization

“Skedulo worked with us to create a customized solution that is truly plug-and-play and scalable. We can drop this process as is into other parts of our organization and it will work.”

Joe Zito

Vice President of Information Technology, American Red Cross

Read Story

Disconnected rosters

Instructor and volunteer availability lived across spreadsheets, email, and separate systems with no shared view.

One credentialed roster

Staff and volunteers are matched to programs by role, credential, and availability, in real time.

Better utilization

Leaders see instructor utilization and scheduling speed instead of reconstructing it by hand.

//Frequently Asked Questions

They keep each person's roles, training and credentials on record, then fill shifts with people who meet the requirement. Skedulo matches staff and volunteers by recorded role, training, credential, shift window, location and availability. Your organization maintains and verifies those records and sets the rules.

Record relevant qualifications and expiry dates, then review them against the date and requirements of the assignment. Your organization verifies credentials, suitability, and renewal. Agree any reminders as part of your configured workflow.

Yes. Equipment checks, site visits, training tasks and documentation can be assigned with an owner and due date. Teams complete checklists, forms, notes and photos on mobile, and leaders see open and overdue readiness work.

American Red Cross Training Services schedules more than 1,250 full-time, part-time and volunteer instructors with Skedulo on Salesforce, replacing regional spreadsheets and email. It reduced instructor underutilization by 31% and the cost of scheduling by 30%.

No. CAD systems dispatch emergency response in real time from calls for service. Skedulo schedules the support side: standby shifts, readiness checks, training, community response programs and volunteers, and rosters and task results can be shared with HR, training or reporting systems through APIs and integrations.

//Related Products & Uses

Connect scheduling with the rest of your team's work.

Products

Public Sector Programs

Use cases

See Skedulo for public safety support operations.

We'll explore support rosters, readiness tasks and workforce communications within your agency's processes.

Book a Demo Explore Public Sector