Resident requests connected to municipal field work.

Match requests, appointments, inspections, and field work to the right municipal team, then keep residents updated through completion.

Book a Demo

Street-maintenance officer logging kerb defect on tablet behind cones

Trusted by teams coordinating frontline work.

//Who it's for

A resident request needs a scheduled service team.

If a request stalls between the department and the field team, the resident ends up calling to ask where it stands. Configured updates keep residents informed as the work moves through those steps.

Person in a jacket holding a tablet on the steps of a civic building, a work truck at the curb

Runs the operation

Municipal service manager

Prioritize work by service type, SLA, location and urgency across departments.

With Skedulo

Configure appointment and status updates so residents know where their request stands.

Explore operations leadership

Office worker at a desk with a district map on the wall

Plans the work

Service scheduler

Assign appointments and field work by role, district, availability and route.

With Skedulo

Schedule resident appointments and field work on one board.

Explore scheduling and dispatch

Grounds crew member mowing while a crewmate trims a hedge, work truck at the curb

Does the work

Parks crew member

Open forms, notes, photos and history in Skedulo Mobile for each visit.

With Skedulo

Capture signatures and status in the field; integrations can share results with case or CRM systems.

Explore frontline work

//How it runs

From resident request to completed service.

//Tempo

Review municipal service demand with Tempo.

Compare assignments and prepare service updates with Tempo. Your agency sets priorities; its enabled records and actions determine how Tempo can assist.

Meet Tempo

Route 14 collectionTruck 12

Truck 12 broke down with 380 homes left on Route 14

Automation : Fleet vehicle fault alert

CreatedTue 12 Aug, 11:20 AM 5h 40mto finish Route 14 today

Assigned to

You

ContextPreparing contextUpdated just now

WorkingStep 1 of 3Step 2 of 3Step 3 of 3

CompleteDone just now

Seed prompt · from the issue

Truck 12's hydraulic hose burst at 11:15 AM on S Vine St; its driver, Yusuf Demirresource, is safe.
380 of Route 14's 1,140 homes haven't been collected, and Alder Creek collects every home on its day.
311 has already taken 14 missed-collection calls from Route 14's streets.

ThinkingChecking spare trucks and licensed drivers

Thought for 3s

Route 14 still has to finish today. Let me find a spare truck and a driver licensed for it with hours left.

Gathering context

Context generated· 3 sources

Reading the fleet alertHydraulic hoseChecking spare trucks1 readyChecking drivers' routes2 finishing early

Spare Truck 31 is ready. Arun has two hours left on Route 9, but Declan finished Route 3 early and is licensed.

Who can finish Route 14

at Route 14 by

A Arun PillaiRoute 9 · two hours of stops left 1:50 PM

B Steph MuirRoute 6 helper · no commercial driver's license 12:15 PM

C Declan MooreLicensed and doneFinished Route 3 early · licensed for the truck 12:20 PM

Recommended planHigh confidence

Send Declan in spare Truck 31 to finish Route 14

What happens

1Send Declan in Truck 31at Route 14 about 12:20 PM

2Text Route 14's 380 homesbins collected by 5:00 PM

3Book Truck 12 into the fleet shopa tow and a new hose

Edit planStart plan Started at 11:23 AM

Writing to Declan

Asked Declan to take Truck 31· by app message

Tempo → Declan MooreResource · App message11:24 AM

Hi Declan, Truck 12 broke down on Route 14. Can you take spare Truck 31 and finish its last 380 homes? The streets are in your app.

Waiting for Declan

Declan MooreResource → Tempo · App message11:26 AM

Yes, heading to the yard for Truck 31 now.

Texting Route 14's 380 homes

Texted 380 homes on Route 14· bins out, collected by 5:00 PM

Booking Truck 12 into the fleet shop

Truck 12 is booked for a tow· new hose tomorrow

Declan finishes Route 14 in spare Truck 31 by 5:00 PM, and the 380 homes know to leave their bins out.

Ask a follow-up…Working on the plan…Ask a follow-up…

Ask

Context Comms12

Route 14 evidence

Task · route-14-truck-12

Plan

i

0 of 31 of 32 of 33 of 3

Waiting on contextDrafting a planProposed · waiting for youStarted 11:23 AM

Finish Route 14 by 5:00 PM

Send Declan in Truck 31WritingDone

Text Route 14's 380 homesTextingDone

Book Truck 12 into the fleet shopBookingDone

Truck 12

i

Broken downTruck 31 on the way

S Vine St at E Ohio Ave

380 homes left on Route 14 · 14 calls to 311

Route 14 today

i

Tuesday

760 of 1,140homes collected

380homes left

5:00 PMroute ends

ContextComms

New issue

Truck 12 broke down with 380 homes left on Route 14

Fleet alert · Route 14 · just now

//From resident request to completed service

Appointments and district work in one service plan.

Review assignments against resident requests, with field progress and configured messages linked to the work.

Service demand and priorities

Prioritize work by service type, SLA, location, and urgency.

Team and district matching

Match staff or crews by role, district, availability, and route.

Mobile job details and forms

Put forms, notes, photos, and history on mobile.

Resident communications

Configure appointment and status messages around the progress of the work.

Case-system updates

Use integrations to share agreed results with the system of record.

Mainmark crew member in branded hi-vis overlooking a ground-engineering site

How a large-scale field operation put Skedulo to work.

90%

Reduction in paper-based work

“For managers, daily dashboards give a helicopter view of what we have scheduled and how we're performing against targets. All that information is at our fingertips and allows us to modify our trajectory, which is very powerful... We've gone from 100% paper-based to 90% digital.”

Kimberley Bradbury

Salesforce Platform Manager, Mainmark

Read Story

Paper and spreadsheets

We had a huge amount of paper-based work, combined with Excel spreadsheets and information on whiteboards.

One scheduled workflow

Scheduling, mobile work, and completion records move through one connected, digital process.

A live service view

Managers get a daily view of scheduled and completed work instead of reconstructing it after the fact.

//Frequently Asked Questions

They are tools that schedule council and municipal field staff, send them the job on a phone, and record the outcome against the resident's request. A good one routes each request to the right department and team, keeps residents updated, and closes the record without re-keying. Skedulo covers scheduling, mobile work and updates, and connects to your case or CRM system through APIs and integrations.

Give each request an owner and define the department handoffs. Plan visits by district, role, availability, and travel. Our Pulse Platform supports additional service records and workflows, with configured connections to your case systems.

Yes. Resident appointments and field work can be scheduled on one board by district, skill, availability and route. Staff complete forms, photos, notes and signatures on mobile, and the record updates when the work is done.

Mainmark, a privately owned ground engineering business running a large field operation across Australia and New Zealand, went from 100% paper-based to 90% digital with Skedulo. Managers now use daily dashboards to see what is scheduled and how the business is performing against targets.

No. Your 311, CRM or case system stays the place where residents log requests and cases are recorded. Skedulo takes the request once it needs a visit, schedules and routes the team, guides the field work, and shares results and status back through APIs and integrations.

//Related Products & Uses

Connect scheduling with the rest of your team's work.

Products

Public Sector Programs

Use cases

See Skedulo for municipal service teams.

We'll explore resident appointments, district work and the connections to your service systems.

Book a Demo Explore Public Sector