Case Study

Furniture Bank

Industry
Nonprofit
Impact on community
2x
Increase in delivery fleet
+50%
Play

Furniture Bank brings life-changing furnishings to families in need, while giving new life to unwanted items around the home. Their goal is to improve lives by collecting all the unwanted furniture, housewares, kitchen items, electronics, and more. that are cluttering up homes in and around Toronto. As the charity’s work expanded, they discovered they needed Skedulo to gain visibility into the field and improve customer satisfaction.

Challenge

Furniture Bank was managing two sets of clients – furniture donors and families in need – using Salesforce as their CRM platform. As they added trucks, it became increasingly difficult to manage a field operation of pickup and delivery drivers. The charity also lacked real time insight into what was happening on the routes. They didn’t have a reliable way to stay in contact with the drivers and they couldn’t course correct when pickups didn’t go as planned or when deliveries ran into literal and figurative roadblocks.

Solution

Leveraging the Salesforce platform for their internal operations, Furniture Bank needed a partner that could deliver a mobile workforce scheduling solution that would seamlessly integrate with their CRM. By choosing Skedulo, they were able to initiate a mobile workforce solution that provided their schedulers with a mobile app to manage their pickup and deliveries, their back office with a tool to quickly schedule field workers, and provide their executives with analytics to quickly understand the operational efficiencies of their charity.

"Skedulo has changed the life of our charity and I can’t say enough about what it can do for another organization."
Image of Dan Kershaw
Dan Kershaw
Executive Director of Furniture Bank

Results

This growing charitable organization found that Skedulo helped them make 2X the social impact in their community. Donors were thrilled with how their dollars could accomplish and managers improved field operations in real time. Suddenly, the back office gained visibility and an open communications channel with pickup/delivery drivers in the field. The biggest impact, though, was that more families in transition were empowered to put their lives back together. That means everything to the team at Furniture Bank.